Author profile: Carlo Carollo combines extensive leadership experience in consumer technology, retail and digital transformation with his current role as Country Manager of TheFork for Italy and DACH.
His contribution focuses on how artificial intelligence is moving from theory to practice in restaurants, helping operators improve efficiency, reduce costs and offer more tailored customer experiences.
The operational angle: AI can support service personalisation, internal workflow management, demand forecasting and a stronger integration between data and decision-making.
Why it matters: for the restaurant sector, innovation is no longer optional. AI is becoming a strategic tool for competitiveness, especially where customer expectations and cost pressures keep rising.
